Privacy Policy
Last updated: 23 August 2026
Primrose Projects Pty Ltd (“Primrose Projects”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us, request information about our services or otherwise interact with us.
1. Information We Collect
Depending on how you interact with us, we may collect information including:
- Your name
- Email address
- Telephone number
- Residential, business or project address
- Information provided through website enquiry or contact forms
- Details about your proposed building, renovation, development or property project
- Communications between you and Primrose Projects
- Information you voluntarily provide when requesting a quote, consultation or further information
- IP address, browser type, device information and website usage information
- Cookies and similar website technologies
We only seek to collect information that is reasonably necessary for our business activities and the services you request.
2. How We Collect Information
We may collect personal information when you:
- Submit an enquiry through our website
- Contact us by telephone, email or social media
- Request a quotation or consultation
- Engage us regarding a project
- Subscribe to marketing communications
- Interact with our website
- Communicate with our staff, contractors or representatives
Some technical information may also be collected automatically through cookies, analytics tools and similar technologies.
3. How We Use Your Information
We may use personal information to:
- Respond to enquiries
- Communicate with prospective and existing clients
- Assess and discuss potential projects
- Prepare quotations or proposals
- Provide our services
- Manage client and supplier relationships
- Arrange appointments or site visits
- Improve our website, services and customer experience
- Maintain internal business and administrative records
- Send relevant business or marketing communications where permitted
- Protect our website and systems against misuse, fraud and security threats
- Comply with legal, regulatory and contractual obligations
We will not sell or rent your personal information to third parties.
4. Disclosure of Personal Information
Where reasonably necessary, we may disclose personal information to third parties that assist us in operating our business, including:
- Employees and authorised representatives
- Contractors, consultants and professional advisers
- Architects, designers, engineers and other project professionals where relevant
- Website hosting and technology providers
- Email and communication providers
- Analytics and website-security providers
- Accounting, legal and administrative service providers
- Government authorities or regulators where required by law
Third parties are only provided with information reasonably necessary for the relevant purpose.
5. Website Analytics and Cookies
Our website may use cookies and similar technologies to improve functionality, understand how visitors use the website and measure website performance.
These technologies may collect information such as:
- IP address
- Browser and device type
- Pages visited
- Time spent on the website
- Referring website
- General geographic information
- Website interactions
We may use third-party services such as Google Analytics or similar analytics platforms.
You can control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the website.
6. Third-Party Websites and Social Media
Our website may contain links to external websites or social media platforms, including Instagram and other third-party services.
We are not responsible for the privacy practices, security or content of external websites. When you leave our website, the privacy policies and terms of the relevant third party will apply.
7. Storage and Security
We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.
Information may be stored electronically through secure business systems, hosting providers, cloud services and email systems.
While we take reasonable precautions to protect information, no method of transmission or electronic storage is completely secure and we cannot guarantee absolute security.
8. Overseas Service Providers
Some of the technology, hosting, analytics, cloud-storage or communication services used by Primrose Projects may store or process information outside Australia.
Where this occurs, we take reasonable steps to ensure that personal information is handled appropriately and in accordance with applicable privacy requirements.
9. Access and Correction
You may request access to personal information that we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
To make a request, please contact us using the contact details published on our website.
We may need to verify your identity before providing access to personal information.
10. Marketing Communications
Where you have provided consent or where otherwise permitted by law, we may contact you regarding services, projects, company updates or other information that may be relevant to you.
You can request to stop receiving marketing communications at any time by using the unsubscribe option provided or by contacting us directly.
11. Retention of Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to maintain appropriate business records, or as required by law.
When information is no longer required, we may securely delete, destroy or de-identify it.
12. Privacy Complaints
If you have a concern or complaint regarding how your personal information has been handled, please contact Primrose Projects using the contact details available on our website.
Please provide sufficient information for us to understand and investigate your concern.
We will review privacy complaints and respond within a reasonable period.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, technology or legal obligations.
The latest version will be published on this website with the date it was last updated.
14. Contact Us
If you have questions about this Privacy Policy, wish to access or correct your personal information, or would like to make a privacy complaint, please contact:
Primrose Projects Pty Ltd
Email: office@primrosegroup.com.au
Phone: 02 7239 5173
Address: 82/2 The Crescent, Kingsgrove NSW 2208
Website: primroseprojects.com.au